Good Customer Service: It’s More Than Being Nice
Quality customer service is the foundation of successful businesses. Yet studies show that most customers leave a business due to “indifference” on the part of employees. All employees play a critical role in keeping loyal customers. Participants will learn valuable interpersonal communication that will enable them to exceed customer expectations and develop stronger relationships internal and external customers.
Where Your Voice Can Be Heard: Telephone Skills That Make A Difference
Call centers, help desk, and many organizations need to deliver quality service over the telephone to be successful. In this workshop, you will learn essential skills for greetings, transferring, using hold, closing the conversation, taking messages, identifying needs, and delivering bad news.
From Lemons to Lemonade: Dealing with Angry Customers
Ever had one of those days when you felt EVERYONE was complaining to you? Learning to successfully deal with complaints is a valuable skill for any professional. In this workshop, you will assess your current skills in dealing with angry customers; understand and rehearse a six-step model to turn lemons into lemonade; and practice specific problem-solving skills.