Nancy's Articles

Don’t Use That Tone With Me!” The Power Of Your Voice
Managing Conflict: “It’s More Than My Way or The Highway”
Your Body Language: A First Impression That Can be Lasting

Nancy's Activities

Nancy believes in the power of experiential training. In the opening minutes of every workshop,
participants are valued for their experiences and knowledge. Nancy encourages them to share their
own expectations, and tap into the wealth of resources in the group. Let Nancy share with you some
activities she uses in her workshops.

Nancy's Resources

Looking through the thousands of articles and books out there can be overwhelming. Let Nancy share
with you some of her favorite resources on communication, customer service and time management.